Customer Service
Shipping & Delivery
Shipping Costs
Order with a value over £50 are shipped free of charge to Germany
Germany: 4.95 €
Countries listed below in zone 1: 11.50 €
Countries listed below in zone 2: 18.00 €
Countries listed below in zone 3: 31.50 €
Countries listed below in zone 4: 49.00 €
Zone 1:
Austria, Belgium, Czech Republic, Cyprus, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, San Marino, Spain, Sweden
Zone 2:
Andorra, Liechtenstein, Portugal, Switzerland, United Kingdom
Zone 3:
Croatia, Gibraltar (Great Britain), Iceland
Zone 4:
Australia, Brasil, Canada, Israel, New Zealand, Saudi Arabia, Singapore, UAE, USA
Delivery Timelines
Germany standard delivery within 3 working days by UPS or DHL
Western Europe standard delivery within 4 working days by UPS
Eastern Europe standard delivery within 7-15 working days by UPS
Rest of World standard delivery within 15 working days by UPS or Fedex
Duty & Customs Clearance
Shipments outside of the EAA are to be custom cleared by the purchaser. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel
We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information
Coming Soon
Additional delivery methods such as next day and named day delivery will be added in the future.
Privacy & Security
Your privacy and security are of the utmost importance to us. This site has SSL security applied in the areas where we ask you for your personal details, payment data and the account area. This security level will show HTTPS and a lock in you browser address bar when it is active, this will give you a visual que that you can trust.
Payments data is not stored on our site or in our databases. This data is either handled by PayPal or Computop who are our payment provider. Both parties are fully compliant with the international data storage and handling requirements.
Sense-Organics.com and related web sites are all PCI compliant in data handling and storage. We at Sense Organics will never provide 3rd parties with data from our system, with the exception of data related to a transaction to the payment providers.
Ordering
Ordering through our web site doesn't need a full registration. We have created a guest check out in the check out procedure. This option will allow you to proceed your order without becoming a registered account holder with Sense Organics. The data you enter during the guest check out will only be used for the purpose of that transaction and will not be stored for any other activities. We do recommend you to open an account with us, this will give you extra options like order reviews, alternative delivery addresses and e-mail preferences.
Payment, Pricing & Promotions
Payments on this web site can be made via PayPal as well as major debit and credit cards. In the future we will open additional payment options to have an even wider portfollio of payment options. Pricing is all including value added tax where required, if tax is shown at the check out than this is the tax that was already included in the product price shown on the screen. Shipping is always taxable and the shipping price shown on the screen is inclusive of applicable taxes.
Promotions on this website are always bound to a specific period and/or code. We will always communicate clearly which promotions are on and how to make use of these promotions on this site and in the Term & Conditions pages.
Viewing Orders
You can only view your current and past orders if you have registered an account on this site. Guest check out customers do not have the option to review their orders after order placement and will have to contact customerservice@sense-organics.com for any inquiries.
Updating Account Information
You as our customer can change your account information at any time by logging into your account. Shipping addresses cannot be altered once an order has been submitted, not even in the account section. Guest check out customers cannot update their account details through the system, you will have to contact customerservice@sense-organics.com.
